Privacy Policy

Doctor Heat Pump (“we,” “our,” “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected through our SMS/text messaging program.

Information We Collect

We may collect personal information when you:

• Request HVAC service or a free estimate

• Submit forms on our website

• Contact us by phone, email, or SMS

• Schedule an appointment

• Request information about our heating and cooling services

This information may include:

• Name

• Phone number

• Email address

• Service address

• Details related to your heating or cooling service request

• Appointment and service-related information

How We Use Your Information

We may use your information to:

• Schedule and confirm HVAC service appointments

• Provide technician arrival notifications and service updates

• Respond to your questions and service requests

• Send invoices, payment reminders, and receipts

• Follow up regarding your service or estimate

• Deliver promotional or marketing messages when you have provided the appropriate consent

• Improve our customer service, website, and communications

Text Messaging & SMS Consent

By providing your mobile number and checking the applicable consent box on our forms, you agree to receive SMS text messages from Doctor Heat Pump at the number provided.

Message frequency may vary depending on your service needs and communication preferences.

Message and data rates may apply based on your wireless carrier and mobile plan.

Consent is not a condition of purchase.

SMS messages may include:

• Appointment reminders and confirmations

• Technician on-the-way notifications

• Heating and cooling service updates

• Service follow-ups

• Invoices or payment reminders

• Promotional offers, when applicable and with appropriate consent

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.

After opting out, you may receive one final confirmation message acknowledging your cancellation.

For assistance with SMS messaging, reply HELP or contact us directly using the information below.

Email: service@doctorheatpump.com
Phone: (702) 467-7236

Data Sharing

We do not sell your personal information to third parties for their own marketing purposes.

We may share information with trusted service providers that assist us in operating our business, such as scheduling, billing, website, customer communication, and SMS messaging platforms. These service providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required to do so by law or when reasonably necessary to protect our rights, customers, website, or business.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Choices

You may choose not to provide certain personal information. However, some information may be necessary for us to schedule appointments, provide requested services, communicate with you, or respond to your inquiries.

You may also opt out of marketing communications by following the unsubscribe or opt-out instructions provided in those communications. SMS users may reply STOP to opt out of text messages.

Contact Us

If you have questions or concerns regarding this Privacy Policy or how Doctor Heat Pump handles your information, please contact us:

Doctor Heat Pump
Location: Las Vegas, NV
Phone: +1 (702) 467-7236
Email: service@doctorheatpump.com